Refund Policy
Returns & Refunds
All sales are final. We do not accept returns, issue refunds, or provide financial compensation under any circumstances.
Once an order leaves our possession, we are not financially responsible for loss, damage, delays, or other issues that may occur during shipment. If you experience a problem with your shipment, you may file a claim directly with the shipping carrier. Please note that approved carrier claims may be subject to a maximum reimbursement of $100.
Please review all Terms & Conditions and Shipping Policies carefully before placing your order. By completing a purchase, you acknowledge that you have read, understood, and agreed to these policies.
Cancelations
Hatching egg orders are custom-created specifically for each customer. Each order is planned and prepared based on the quantity, varieties, and requested shipping schedule selected at the time of purchase. Because these orders are custom planned, they also impact our breeding, collection, incubation, packing, and shipping schedules, as well as the availability of eggs for other customers' orders.
For this reason, we do not issue refunds for order cancellations. Once an order has been placed, we begin planning and allocating resources around that order, and a cancellation can directly affect other scheduled shipments.
If you choose to cancel an order after it has been placed, you will forfeit the total amount paid for the purchase. This policy applies regardless of the reason for cancellation.
Please be certain that you are able and willing to accept your order before completing your purchase.
By placing an order, you acknowledge and agree to this cancellation policy.
Exceptions
The only circumstance in which a refund will be issued is if we are unable to fulfill your order.